CUSTOMER SERVICE EXCELLENCE
How to Win and Keep Customers

Wednesday, March 31 and Thursday, April 1 (2 sessions)
6:00 p.m. - 9:00 p.m.
Saturday, April 3 (1 session)
9:00 a.m. - 3:30 p.m.

Michael Mahoney, President
Mahoney & Associates

"People" skills are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

Who should attend

Anyone who provides a service or product to external or internal customers, including: customer service representatives, technical and support personnel, service managers, account managers, credit and billing specialists, small business owners-as well as managers who want to reinforce their skills and train their staffs.