CUSTOMER SERVICE EXCELLENCE How to Win and Keep Customers
Wednesday, March 31 and Thursday,
April 1 (2 sessions)
6:00 p.m. - 9:00 p.m.
Saturday, April 3 (1 session)
9:00 a.m. - 3:30 p.m.
Michael Mahoney, President Mahoney & Associates
"People" skills are critical for personal
and organizational success. How you handle your customers
can directly affect your individual goals as well as your
teams and companys performance.
Who should attend
Anyone who provides a service or product
to external or internal customers, including: customer service
representatives, technical and support personnel, service
managers, account managers, credit and billing specialists,
small business owners-as well as managers who want to reinforce
their skills and train their staffs.